The fine print
Terms & Conditions
Welcome to Amana Out of School Hours Care. Our commitment is to provide a safe, engaging, and nurturing environment for your children. These terms clarify our services and your rights and obligations. By registering your child with Amana OSHC, you acknowledge and agree to these terms, which form a binding agreement between you and Amana OSHC.
A. Our services
Program overview
Amana OSHC offers a variety of programs including Before School Care, After School Care, and Holiday Programs. Full descriptions and program specifics are available on this website.
Enquiries and support
For detailed information or any queries regarding our services, our support team is available via email or phone. We are here to assist you with any needs or concerns.
B. Enrolment and participation
Enrolment accuracy
By enrolling your child, you confirm that you are the legal guardian and that all information provided is complete and accurate. Please update any changes to this information promptly.
Consent for participation
Your consent is required for your child's participation in all Amana OSHC activities, including routine activities and outings as part of our program.
Medical treatment
You authorise Amana OSHC staff to obtain medical treatment for your child in case of emergencies, and agree to bear any costs associated with such treatment.
Sun protection
Amana OSHC will apply sunscreen to your child unless you provide specific instructions not to.
Media consent
Amana OSHC may take photos and videos for educational and promotional purposes. You have the right to opt out of this at any time through your account settings.
C. Financial policies
Fees and payments
Our fee schedule is detailed on this website and is subject to review and adjustment. All payments are due as per the issued invoices and can be made via direct debit or credit card.
Late payments
Failure to meet payment deadlines may result in suspension of services. Persistent non-payment will lead to debt recovery actions, with associated costs billed to you.
Refunds and cancellations
We have a structured refund and cancellation policy. If your child is sick, you are not charged provided you supply a medical certificate; standard cancellations require 7 days' notice to avoid being charged for the session.
D. Government subsidies and support
Child Care Subsidy (CCS)
Eligibility and application for CCS are the responsibility of the parent or guardian. Amana OSHC will provide the necessary documentation and support for your application.
Additional support
Families requiring additional support, including those with children with special needs, are encouraged to discuss their requirements with our Inclusion Manager to ensure we can accommodate your child's needs effectively.
E. Health and safety
Infectious diseases
Amana OSHC adheres to strict health guidelines. Children with infectious diseases are required to stay home as per health regulations.
Behaviour management
We promote a positive behaviour management policy. Children exhibiting challenging behaviours may be subject to review and potential suspension for the safety and wellbeing of all children and staff.
F. Changes and updates
Amana OSHC reserves the right to amend these terms to reflect changes in regulations, policies, or our service offerings. Significant changes will be communicated to all families, with an option to review and discuss any concerns.
Our commitment to you
We strive for excellence. If at any time you feel dissatisfied or have concerns, contact us at contact@amanaoshc.com.au or 1300 200 262 — or via the contact form. We are dedicated to resolving issues promptly.