Privacy Policy

Scope of personal information

Personal information we collect includes, but is not limited to, names, addresses, email addresses, phone numbers, and any other information that can uniquely identify an individual. We gather this information through direct interactions, website activities, digital forms, and third-party services, always with the purpose of enhancing our service delivery.

Purpose of collection

The primary objective of collecting personal information is to provide tailored childcare and educational services, maintain effective communication, and ensure the safety and wellbeing of the children under our care. We also use this information for administrative purposes, service improvement, and compliance with legal obligations.

How we collect information

Online interactions: information gathered through our website — including contact forms, service enquiries and account registrations — is used to respond to your requests and improve your experience.

Digital communications: when you subscribe to our mailing lists or newsletters, we collect your contact information to send you relevant updates, offers, and educational content.

Financial transactions: we handle payment and billing information with stringent security measures. Online payments are processed by reputable third-party payment processors to maintain the confidentiality of your financial data.

Feedback and support: information provided during support interactions or feedback submissions is used to address your concerns and enhance service quality.

Cookies and online data

We use cookies and similar technologies to optimise website performance, analyse engagement, and deliver personalised content. You can control cookie settings through your browser preferences, though this may affect website functionality.

Sensitive information

Sensitive information, such as health details or special needs information, is collected solely to provide appropriate care and support to the children enrolled in our services. This information is handled with extra care and is only used with explicit consent or where necessary for health and safety reasons.

Sharing and disclosure

We only share personal information with third parties when it is essential for the provision of our services, with your consent, or as required by law. Our third-party service providers are carefully selected and obligated to protect the confidentiality and security of the information provided to them.

Security

Amana OSHC is committed to safeguarding your personal information against unauthorised access, alteration, disclosure or destruction. We employ a range of security technologies and procedures, including secure servers, encryption, and access controls.

Access, correction and deletion

You have the right to access, correct, or request the deletion of your personal information. To exercise these rights, or if you have concerns about the accuracy of the information we hold, please contact us directly.

Updates to this policy

This Privacy Policy may be updated periodically to reflect changes in our practices, technology, or legal requirements. We will provide notice of significant changes through our website or other communication channels.